Returns

Online Purchases:

• Returns for non-faulty items must be made within 15 days from delivery for a refund or credit note.
• We recommend trying items upon receipt to allow for timely returns if needed.
• Credit notes are valid for 12 months (or 2 years in select locations).
  

Condition for Returns:

• Items must be in original condition with tags attached, unworn, unused, unaltered, and unwashed.
• Items should not be used in photography, social media, or for personal gain.
• All original packaging must be returned.
• For swimwear and lingerie, items must be tried on with undergarments, and hygiene strips must remain intact. Returns will not be accepted if these are removed or altered.

Exchanges:

• To exchange for a different item or size, return to the original store/hotel for credit or refund and purchase a new item separately.

Final Sale Items:

• Cosmetics, underwear, earrings, tights, hair accessories, and gift cards are final sale due to hygiene reasons.

Gift Cards:

• Non-returnable, valid for 5 years in most locations (up to 9 years in some areas, or no expiry in others).

International Returns:

• Bella and Gaia does not refund international shipping, duties, or taxes. Contact your local customs for tax refunds.
• All international returns must be marked as "returned goods" to avoid extra duties and taxes.

Return Process:

• Submit a Return Request: Email info@bellaandgaia.com for a return request and instructions.
• Pack Your Item(s): Include original proof of purchase. If your return doesn’t fit in one package, contact Client Services for a second return label.
• Return Your Item(s):
• Drop Off: At a UPS location or schedule a pickup via www.ups.com. Track your return using the link in your confirmation email.
• If using another courier, Bella and Gaia is not responsible for lost or damaged items.

Processing Returns:

• Returns are processed within 5 business days of receipt, longer during sales. You’ll be notified via email once processed.

Summary:

• 15-day return window for non-faulty items.
• Must be in original condition with tags and original packaging.
• Final sale on certain items.
• Follow the return process for successful refunds or exchanges.